Antietam Call Center has been honored with the exclusive 2007 AWARD OF EXCELLENCE for the fourth consecutive year.The award is presented annually by the Association of Teleservices International (ATSI), the industries trade association for providers of telecommunications and call center services including telephone answering and message delivery.  

Antietam Communications Network has been providing telecommunications services to clients in Washington County and the surrounding areas since 1947.

Antietam Communications Network’s primary goal is to provide personalized customer service to each client. In recent years, customer service has become an “automated” service that is impersonal and sometimes frustrating to the caller. If this personal attention is important to you and your clients, then Antietam Communications is here to provide this service.

In addition to our answering service, we also provide inbound telemarketing services, appointment setting and confirmation services, dispatch service, voice mail, and paging services.

Our office is available to answer any questions you may have or provide additional information at 301-739-0187 or 1-800-637-3879.

Antietam Call Center is a division of Antietam Communications Network; a company that has served the telecommunications needs of the business community for more than 50 years. Taking advantage of advances in technology has allowed us to remain a leader in the telemessaging arena.

Antietam Call Center has created the perfect facility for meeting the demands of the growing order entry and inbound call processing market. Incorporating sophisticated software into our facility has allowed us to provide services that go well beyond the telemessaging capacity of traditional bureaus. Let us show you how Antietam Call Center can help you become more efficient without significantly affecting your net profits.

At Antietam Call Center, your 800 inbound call is efficiently and professionally answered in a caring manner. We then collect the important data, based upon your personalized scripting. Up-Selling and Cross-Selling of products can also be incorporated into your custom script and, if requested, we can forward the information collected directly to you, send it to a third party of your choice for processing or fill the order for you through our extensive order fulfillment service.

Antietam Call Center can also act as your Management Information System. We can collect specific data and arrange it to create detailed reports. After the results of your report criteria have been obtained, we can deliver them to you as per your scheduled request. This service can help you evaluate how your business can better serve and understand your customer base and can also give you insight that can help your business grow and increase profits.

Over the past year, we have surveyed customer needs and have learned that we could make changes to our existing services that would enable us to separate ourselves from our competition. Antietam Communications Network has therefore upgraded our answering service system with features that provide our clients with some of the latest technology available. We would like to extend an invitation to your business to try our service to see what we can do for you. Some of these new features include:

• Calls Handled in the Order Received: You will never be put on hold by an operator. All incoming calls are handled to completion every time. This provides true FIFO call distribution.
• On Call Scheduler: This allows us to enter your on call information, based on the time your on-call information changes, in advance. If you send us a monthly schedule we now have the ability to enter the information for the entire month or months.
• Automatic FAX Messaging: This allows the system to fax your messages automatically without the assistance of an operator. You will receive a copy of all calls during your specified period of time.
• Customer Directory: This gives an operator the ability to look up an account by name (account name, doctor’s name, on call person’s name etc.) immediately upon request.
  Call Screening: This function serves to screen out non-emergency calls while allowing the caller the opportunity to speak to an operator at any time during the call. Taking advantage of this feature will reduce the overall cost of your answering service billing by reducing your over call charges.
• Voice Mail Message Retrieval: This service will allow your office to pick up non-emergency messages at your convenience. Our staff will record your non-emergency messages to your personal voice mailbox.