At Antietam Call Center, your inbound call is efficiently and professionally answered in a caring manner. We then collect the important data, based upon your personalized scripting. Up-selling and cross-selling of products can also be incorporated into your custom script and, if requested, we can forward the information collected directly to you, send it to a third party of your choice for processing or fill the order for you through our extensive order fulfillment service.
Our data capturing abilities are so precise that we can provide this service for practically all product lines. All data collected can be maintained in a SQL database to provide you with all the reporting your business requires.
All data can be backed up to our off-site data center using AES 256 bit encryption:
- Supporting unlimited versioning, compression, Exchange 2003 & SQL Server, open and locked files, network mapped drives, and visual/manual editing of arbitrarily complex policies.
Antietam Call Center can also act as your Management Information System. We can collect specific data and arrange it to create detailed reports. After the results of your report criteria have been obtained, we can deliver them to you as per your scheduled request. This service can help you evaluate how your business can better serve and understand your customer base and can also give you insight that can help your business grow and increase profits.
24-Hour / 7 Day Availability
Catalog Order Processing
Enhanced Messaging Services
Customer Service (1st level)
Database Creation & Maintenance “SQL”
Conditional Response Surveys
Appointment and Seminar Setting
Business Category Examples
Electricians / Plumbers
Tour Bus Lines
TV Shopping Channels
Data Gathering Examples
Athletic Event Reservations
Third Party Verification
Why Antietam Call Center?
Antietam Call Center has created the perfect facility for meeting the demands of the growing order entry and inbound call processing market, Incorporating sophisticated software into our facility has allowed us to provide services that go well beyond the telemessaging capacity of traditional bureaus. Let us show you how Antietam Call Center can help you become more efficient without significantly affecting your net profits.